The “Follow Me” feature is a powerful tool in modern telephony systems, designed to help ensure that important calls reach you no matter where you are. However, it’s important to understand how this feature affects missed call notifications.
🧭 What is the “Follow Me” Feature? #
The “Follow Me” feature allows incoming calls to be routed to multiple phone numbers or devices. These numbers can ring in sequence or simultaneously, giving you the flexibility to receive calls whether you’re at your desk, on your mobile, or at home.
🔁 Key Benefits: #
- Ensures you never miss important calls
- Supports sequential or simultaneous ringing
- Customizable based on your availability and preferences
🔔 Notification Behavior Explained #
Our system is designed to prioritize seamless call delivery, which affects how missed call notifications are generated when “Follow Me” is active.
✅ When “Follow Me” is Enabled: #
- Incoming calls are forwarded to your selected numbers/devices.
- If none of the destinations answer the call:
- ❌ The system does NOT generate a missed call notification.
- 🎯 This is expected behavior, as the system treats the call as still in progress during the forwarding attempt.
⛔ When “Follow Me” is Disabled: #
- The call rings your primary device only.
- If unanswered:
- ✅ A missed call notification is sent as expected.
🛠️ Why This Happens (By Design) #
The system treats unanswered calls during “Follow Me” as extended call attempts rather than direct missed calls. This design helps reduce false missed call alerts when forwarding is active across multiple lines.
💡 Best Practices #
- ✔️ Enable “Follow Me” when you need mobility and high availability.
- 📩 Disable “Follow Me” if receiving missed call notifications is crucial for your workflow.
- 🔄 Review and update your call forwarding settings regularly to match your current work habits.
🧑💼 Need Help? #
If you have questions or need assistance configuring your “Follow Me” settings, please contact help@dataphone.cloud
