Reports – How to Extract a Specific Call Recording from the Reporting Portal

Overview #

The Dataphone Reporting Portal allows you to quickly find specific calls, review the call flow, listen to recordings, and download recordings for your records.

You can search for a call using the caller’s phone number and a specific date.

💡 Tip: When searching for a phone number, enter the number without spaces, dashes, or parentheses.

---

🔐 Step 1: Log in to the Dataphone Portal #

Open the Dataphone Portal and log in using your credentials.

🌐 Portal: https://portal.dataphone.cloud/

---

📊 Step 2: Navigate to Reports #

Once logged in:

1. Click Reports from the portal menu.

• Select the date filter first.

• Choose the specific date on which the call took place.

⚠️ Important: Make sure you select the correct date before applying the advanced caller search.

---

🔎 Step 3: Open the Advanced Filter #

After selecting the date:

1. Click the Advanced Filter icon.
2. The icon is purple and looks like three lines with dots.

3. Locate the field labeled Caller ID Number and Inout the phone number you want to search for.

📱 Phone Number Format #

Enter the phone number without formatting.

Correct:
2125551234

Avoid:

• ❌ 212-555-1234
• ❌ (212) 555-1234
• ❌ 212 555 1234

---

✅ Step 4: Apply the Filter #

After entering the phone number in the Caller ID Name field:

1. Click Apply.
2. The matching call record(s) will appear based on the date and phone number you selected.

You can now review the call details.

---

➕ Step 5: Check the Call Flow #

If you want to see where the call was routed and how it moved through the system:

1. Locate the call in the report.
2. Click the ➕ Plus icon next to the call record.
3. The call details will expand.
4. You can review the call flow and see how the call was routed.

💡 This is especially useful when troubleshooting calls that went to a queue, ring group, extension, voicemail, or another destination.

---

▶️ Step 6: Listen to the Call Recording #

If a recording is available, you can listen to it directly from the report.

1. Locate the call record.
2. Click the ▶️ Play button.
3. The recording will play within the portal.

---

⬇️ Step 7: Download the Recording #

You can also save the recording to your computer.

1. Locate the call record.
2. Click the ⬇️ Download button.
3. The call recording will be downloaded to your device.

💡 Troubleshooting Tip #

If the call does not appear in the results, double-check:

• The date filter is correct.
• The phone number is entered without spaces, dashes, or parentheses.
• The number is entered in the Caller ID Name field.
• The call actually occurred on the selected date.

This process allows you to quickly locate a specific call and review its routing and recording without having to manually search through the entire call history.