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📞 Ensuring Dataphone Application Runs in Background Without Call Delays

AI Doc Summarizer Doc Summary

The Dataphone mobile application relies on background processes and push notifications to deliver calls instantly. To avoid delays, it is essential to configure your device and app settings properly.

✅ 1. Android Devices #

🔋 Battery & Background Settings #

  1. Go to Settings → Apps → Dataphone
  2. Tap Battery → Set to Unrestricted / No Restrictions
  3. Enable Background data
  4. Disable Data Saver for Dataphone
  5. Disable Battery Optimization

🔔 Notifications #

  1. Go to Settings → Apps → Dataphone → Notifications
  2. Enable Call notifications
  3. Allow Lock-screen notifications
  4. Turn off Do Not Disturb / Focus Mode

🌐 Network Settings #

  • Use stable Wi-Fi or strong mobile data
  • Avoid frequent switching between Wi-Fi and mobile networks
  • Turn off VPN if active

🍎 2. iPhone Devices #

🔄 Background App Refresh #

  1. Go to Settings → Dataphone → Background App Refresh
  2. Enable Background App Refresh
  3. Ensure Cellular Data is allowed
  4. Turn off Low Power Mode

🔔 Notifications #

  1. Go to Settings → Dataphone → Notifications
  2. Enable All Alerts
  3. Allow notifications on Lock Screen
  4. Enable Critical / Time-Sensitive Alerts if available

🌐 Network Settings #

  • Use stable Wi-Fi or mobile data
  • Avoid VPN and unstable connections

🧩 3. App & OS Updates #

  • Keep the Dataphone app updated
  • Keep your phone OS updated
  • Restart your phone regularly (at least once a week)

📲 4. Registration & Device Settings #

  • Ensure the app shows Registered / Online
  • Avoid logging in to the same extension on multiple devices simultaneously
  • Verify the assigned extension is correct

🧪 5. Testing & Verification #

  1. Lock your phone
  2. Call your extension from an external number
  3. Confirm that:
    • Ringing is immediate
    • Notification arrives instantly
    • Audio pickup is fast

⚠️ 6. Common Causes of Call Delays #

  • Battery saver or optimization killing the app
  • Poor network or VPN interference
  • Push notifications blocked
  • Multiple device logins for same extension
  • App not running in background

💡 TL;DR Quick Fix #

  • Disable battery optimization
  • Allow background data
  • Use stable network
  • Keep app updated
  • Avoid VPN while using the app

Following these steps ensures that Dataphone runs in the background smoothly, and calls are received without delays.

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