📞 Our PBX allows users to easily control call forwarding directly from any registered device using star codes. This includes enabling, disabling, and toggling call forwarding to a specific number.
⭐ Feature Code Summary #
| Code | Function |
|---|---|
*72 | Enable call forwarding to a specific number |
*73 | Disable active call forwarding |
*74 | Toggle call forwarding: – Prompts for a number if none is set – Disables if forwarding is active |
📝 How to Use Call Forwarding #
📲 1. Enable Call Forwarding – *72 #
Usage:
Dial *72, then enter the destination number followed by #.
Example:
*72 15551234567 #✅ You’ll hear a confirmation tone or message that forwarding is now enabled.
🛑 2. Disable Call Forwarding – *73 #
Usage:
Dial *73 to immediately turn off any currently active call forwarding.
Example:
*73✅ The system will play a confirmation tone or message.
🔄 3. Toggle Call Forwarding – *74 #
Usage:
- If no forwarding is active, dial
*74and the system will prompt: “Enter the destination telephone number then press pound [#]” ➤ Enter the number you want to forward to, followed by#. Example:*74→ [Prompt] → 15557654321 # - If forwarding is already active, dialing
*74will disable it immediately.
✅ Audio prompts will confirm whether forwarding was enabled or disabled.
ℹ️ Additional Tips #
*74is the most flexible option: use it to activate, update, or disable forwarding without remembering the other codes.- You must press
#after entering the number when prompted. - You can test your settings by calling your extension from another line.
🛠️ Troubleshooting #
- Didn’t hear a prompt after
*74?
➤ Ensure DTMF tones are enabled and that you pressed#after the number. - Forwarding isn’t working?
➤ Double-check the format of the destination number. - Still unsure?
➤ Contact your system administrator for support or logs.
