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What are the abilities and benefits of the Hotline service

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ℹ️Overview

The Hotline service is a specialized communication tool within the PBX that enables organizations to broadcast critical information quickly to users.

The Hotline service is essentially a dedicated extension that plays a pre-recorded message when callers dial it. Callers can listen to the message but cannot speak, leave voicemail, or transfer — it is strictly an information line.

📋Key Options and Abilities

With the Hotline service, you can:

• Provide automated business information

• Play announcements to callers on demand

• Share updates without requiring staff involvement

• Create multiple hotlines for different purposes

Using the Hotline service provides several advantages:

  • Reduces call volume to staff
  • Gives callers instant information. 24/7
  • Ensures consistent messaging
  • Improves caller experience
  • Saves time for reception and support teams
  • Allows quick updates by simply changing the recording

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