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How to Power Cycle the Yealink WHB620 Headset

Steps to Power Cycle #

  1. Unplug the power adapter from the base.
    • If powered via USB, disconnect the USB cable instead.
  2. Wait 10–15 seconds to allow the device to fully shut down.
  3. Reconnect power and let the base reboot.
    • This takes about 30–60 seconds.

When to Use a Power Cycle #

A power cycle often resolves issues such as:

  • ❌ Frozen or unresponsive headset controls
  • 🔇 Audio dropouts or distortion
  • 🔄 Pairing or sync issues between headset and base
  • 📞 Teams or softphone connectivity problems

⚠️ Note:
If the base is powered only via USB (without an external power adapter), simply disconnecting and reconnecting the USB cable also counts as a power cycle.

Yealink WH62 DECT Monaural Wireless Headset (WH62-Mono-UC) #

Yealink WH62 DECT Binaural Wireless Headset (WH62-Dual-UC) #

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