Call Features in the Dataphone Desktop App

This article explains how to use key in‑call features in the desktop app: Hold, DTMF (Dial Pad), Call Transfer, Call Parking, and Conference Calls. These features are available while you are actively on a call.

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During a call, you can transfer a call, put a call on hold, create a conference, and much more. You can access those features by utilizing the UI components described below:

1. Call panel. You can access a call panel by clicking on a contact you’re currently talking to in the list of contacts, chats, or calls, or by double-clicking on an Active Line.
2. Active lines panel. This is where all your active calls will be displayed.
3. Pop-up window. This panel will automatically pop up if a contact you’re talking to is not selected in the tabs panel.

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Putting a call on Hold #

To place a call on hold:

• Click the Hold icon on the Call Panel or Pop‑up window,

• Click the three‑dot menu on the Active Line and select Hold.

To resume the call:

• Click the Hold icon again to take the call off hold.

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Opening Dial Plan during the call #

DTMF is used when you need to press numbers during a call (for example, voicemail menus or IVRs).

How to send DTMF:

• Click the Dial Pad icon on the Call Panel or Pop‑up window.
• Use the on‑screen keypad to send tones during the call.

Important: The dial pad in the Search Bar does not send DTMF during an active call.

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Call Transfer (Desktop) #

Blind (Cold) Transfer #

1. Click the Transfer icon on the Call Panel or Pop‑up window
   OR click the three‑dot menu on an Active Line and select Transfer.
2. Select a contact or enter a phone number in the search field.
3. Click Blind Transfer to complete the transfer.

Attended (Warm) Transfer #

1. Open the Transfer panel as above.
2. Click Attended Transfer instead of Blind.
3. A second active call panel appears while the first call is automatically placed on hold.
4. After speaking with the second party, click Transfer to connect the two callers together.

Alternative transfer method #

• Start a new outgoing call while already on an active call (the first call is placed on hold automatically).
• Once connected, click Transfer to join the two parties.

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Call Parking (Desktop) #

Call Parking allows you to place a call on hold in a shared parking slot so another user can retrieve it from a different device or extension.

To park a call:

1. Click the Transfer icon on the Call Panel or Pop‑up window
   OR click the three‑dot menu on the Active Line and choose Transfer.
2. Select a parking slot from the Parking list.
3. Confirm the action — the call is now parked and your line is released.

If all parking slots are busy, no parking slots will appear.

To retrieve a parked call:

• Parked calls appear under the Search Bar.
• Click the phone icon next to the parked call to pick it up.
• Any authorized colleague can retrieve the parked call.

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Creating Conference Calls #

You can create a conference by adding participants one at a time.

1. While on a call with the first person, place a new outgoing call to another participant (the first call goes on hold automatically).
2. When the second person answers, click Merge on the Active Line or Pop‑up window.

3. The two calls will combine into a single conference.
4. Repeat these steps to add additional participants.