📘 Knowledge Base Article: Accessing Bulk SMS Reports in the Dataphone Portal #

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🧾 Purpose #

This article provides step-by-step instructions for accessing and reviewing your Bulk SMS reports in the Dataphone Portal. These reports help you monitor message delivery, sender/recipient details, and overall campaign performance.

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👥 Applies To #

• All Dataphone Portal Users sending Bulk SMS messages

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✅ Prerequisites #

Before proceeding, ensure you have the following:

• An active Dataphone Portal account
• Your username and password

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🧭 Step-by-Step Guide #

1. Log In to the Dataphone Portal #

1. Open your browser and go to:
   https://messages.dataphone.cloud/
2. Enter your Username and Password.
3. Click the Login button.

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2. Navigate to the Reports Section #

1. Once logged in, locate the Sidebar Menu (typically on the left).
2. Scroll down and click on “Reports.”
3. The SMS Reports section will now open.

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3. Select the “Bulk” Report Type #

1. By default, the system shows only 1-to-1 messages.
2. Locate the message type dropdown near the top of the page.
3. Click the dropdown and select “Bulk” to switch views.

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4. Adjust the Date Range (Optional) #

1. Initially, only today’s messages will be displayed.
2. Use the date filter or picker to set a custom date range.
3. The report will reload to show results within the selected timeframe.

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4.5 View Bulk Job Summary #

After switching to Bulk view, you will see a list of all Bulk SMS jobs that you have sent. Each entry in this list includes key summary information:

• Number – The recipient or recipient group
• User – The Dataphone user who initiated the job
• Label – Custom name or label assigned to the job
• Pending to Send – Messages still waiting to be sent
• Completed Sent – Messages successfully sent
• Scheduled to Send – Messages scheduled for future delivery
• Failed – Messages that failed to deliver
• Date and Time – When the job was created or scheduled

To see detailed reports for any job, click the “+” (plus) icon next to the job. This expands the row and reveals full message-level details for that job.

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5. Review Bulk SMS Report Details #

The expanded job view will show individual message details, including:

• Sender/Recipient – Source phone number
• Number – Destination phone number
• Direction – Outgoing (sent) or Incoming (received)
• User – Dataphone user who initiated the message
• Body – Full text of the message
• Status – Delivery status (e.g., Delivered, Failed, Sent, Queued)
• Date and Time – Timestamp of message activity

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6. Filter and Search Reports (Optional) #

To refine the report view:

• Use the filters on the left-hand side or top of the page.
• Available filters include:
  • Number – Source or destination number
  • User – Sender’s username
  • Direction – Outgoing or incoming
  • Date and Time – Narrow results by exact timeframe
  • Search Bar – Enter a keyword or phrase to search within message bodies

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💡 Tip #

Use filters and date ranges together to quickly find specific messages or review campaign effectiveness over time.

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❓Need Help? #

If you have questions or encounter issues, please reach out to Dataphone Support for assistance.