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🔔Hotline (Bulletin) – Admin Changes over the phone📞

 

Overview #

We’ve made some important updates to the Bulletins application to streamline admin access and improve usability. These changes affect how recordings are managed and how admins interact with the system.

❌ Removal of the 0000 Option #

The previous admin method — using the 0000 option to record new bulletins — has been removed.

✅ New Admin Options (Within a Bulletin) #

Admins can now manage bulletin recordings directly while inside a bulletin. The following options are available:

Option Action
00 Record a new message
07 Delete the currently played recording
08 Replace the currently played recording

🔐 Security Note: Admins will be prompted to enter their PIN before accessing these options.

⚠️ Important Notes #

  • To manage bulletin recordings using 00, 07, or 08, you must first listen to the hotline recording you want to manage.
  • For example, if you want to edit Hotline 1, press 1 to enter the hotline.
    Then, while the recording is playing, press 00, 07, or 08 to manage it.

📝 Summary #

  • The 0000 option is deprecated.
  • New intuitive options are now built into the bulletin interface.
  • Security is maintained with PIN verification.
  • A quick IVR resave is needed to apply updates.

Need help updating your IVR or have questions? Contact your system administrator or support team.

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