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🛠️ Troubleshooting Call Quality Issues

#

If you are experiencing issues such as:

  • Dropped calls
  • One-way audio
  • Choppy or robotic sound
  • Delays in conversation

We first need to rule out network stability problems before proceeding with deeper investigation.

🔍 Step 1: Perform a Network Stability Test #

⚠️ Important:
The network test must be run on the same network as the phone or VoIP device experiencing issues.

✔️ Preferred Setup:

  • Connected to the same switch, router, or Wi-Fi extender as the phone system.

✖️ Avoid:

  • Mobile data
  • VPN connections
  • A different Wi-Fi or network

Test Instructions: #

  1. Open this link:
    👉 https://speed.cloudflare.com
  2. Click “Start” to begin the speed and stability test.
  3. Wait for the test to fully complete.
  4. Take a screenshot of the final results.
  5. Send the screenshot to our support team for review.

🔄 Step 2: Next Actions Based on Test Results #

ResultWhat Happens Next
âś… Network StableOur engineering team will continue to investigate potential system-related causes.
⚠️ Network UnstablePlease contact your local IT department to address the network issue (e.g., packet loss, jitter, latency).

ℹ️ Why This Step is Critical: #

Network instability is a common cause of VoIP call quality problems. Testing from the correct network environment ensures an accurate diagnosis and prevents unnecessary troubleshooting delays.

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