---
title: Polycom Factory Reset With or Without Password ⛔🔑
description: "  # 🔄 Easy Polycom Factory Reset With or Without Admin Password   ![Polycom Factory Reset](https://emak.tech/wp-content/uploads/2020/01/polycom_factory_reset-1024x362.jpg) If you’ve purchased a used **Polycom IP phone** or received one from another provider, there’s a good chance the **admin password was changed** 🛑.…"
url: "https://www.dataphone.cloud/docs/polycom-factory-reset-with-or-without-password/"
updated: "2025-11-04"
category: Docs
---

# Polycom Factory Reset With or Without Password ⛔🔑

 

# 🔄 Easy Polycom Factory Reset With or Without Admin Password

 

![Polycom Factory Reset](https://emak.tech/wp-content/uploads/2020/01/polycom_factory_reset-1024x362.jpg)

If you’ve purchased a used **Polycom IP phone** or received one from another provider, there’s a good chance the **admin password was changed** 🛑.
 Don’t worry — you can still reset it easily. Follow this step-by-step guide to perform a **factory reset** even without knowing the password.
  

---

 

## 🧩 Step 1: Try Reset with Default Password

Polycom’s **default admin password is `456`**.
 Before using the advanced reset method, try this first:

1. Press the **Home** 🏠 button
2. Go to **Settings** ⚙️
3. Select **Advanced**
4. Enter the admin password (**456** by default)
5. Go to **Administration Settings**
6. Choose **Reset to Defaults**
7. Select **Reset To Factory**
8. Confirm with **Yes ✅** when asked *“Are you sure?”*

If this doesn’t work, proceed to the next section — a reset that **doesn’t require the password**.
  

---

 

## 🔐 Step 2: Factory Reset Without Password

You’ll need your phone’s **MAC Address**, located on a sticker at the back of your device.
 This will serve as your temporary password during the reset.

![Polycom MAC Address Sticker](https://emak.tech/wp-content/uploads/2020/01/polycom-mac-sticker.jpg)
Polycom MAC Address Sticker

📝 **Tip:** Write down the MAC address exactly as shown (12 digits).
 You’ll enter it **in lowercase** later.

### ⚙️ Reset Procedure

1. **Power off** the phone (unplug the network or power cable).
2. **Reconnect power** to start the boot process.
3. When you see **Cancel**, press the **Cancel** button.
4. Immediately **press and hold** the following key combo depending on your model:

| 📞 Model | 🔢 Hold Keys During Boot |
| --- | --- |
| VVX 101, 201, 300, 301, 311, 400, 401, 410, 411, 500, 501, 600, 601 | `1, 3, 5` |
| SoundPoint IP 320, 321, 331, 335, 430, SoundStation IP 5000, Duo | `1, 3, 5, 7` |
| SoundPoint IP 301, 501, 550, 600, 601, 650, VVX 1500 | `4, 6, 8, *` |
| SoundStation IP 6000 | `6, 8, *` |

1. When prompted for an admin password, **enter the MAC address** (⚠️ lowercase only).
2. Confirm the reset when prompted.
3. If the password was incorrect, press **Cancel** and try again.
4. Once complete, the phone will reboot to factory settings 🔁.

 

### 🧠 Post-Reset Setup

After the factory reset, your Polycom may ask for a password again:

1. Enter `456`
2. Press ↓ and enter `1234`
3. Press ↓ again and enter `1234`
4. Press **Enter**

🎥 **Watch a real example:**
 [▶️ Reset Demo on YouTube](https://youtu.be/h0ccMUCFSVw?si=-DDP8XXImM-cIbmi&t=30)
  

---

 

## 🔡 Important: Entering the MAC Address Correctly

Polycom phones use **T9-style input**, so switching between letters and numbers is essential.
 Use the **`a→1A`** key to change input modes:
  

| 🔠 Input Type | How to Activate | Indicator |
| --- | --- | --- |
| Lowercase letters | Default mode | `a→1A` |
| Numbers | Press until `1` is on the left | `1→Aa` |
| Uppercase letters | Press until `A` is on the left | `A→a1` |

- Each number key cycles through letters (e.g. `2` = a → b → c)
- Use ***** for a period (`.`)
- Use **X** (below the arrow pad) to delete a character
- In **A mode**, use **#** to enter special characters like `/` or `~`

📺 [Watch how to type a MAC address on Polycom](https://www.youtube.com/watch?v=bXnjspG4ZLQ)
  

---

 

## ✅ Quick Summary

| 🔍 Task | 📘 What to Do |
| --- | --- |
| Default reset | Try password `456` |
| No password? | Use **MAC address** (lowercase) |
| Key combo | Depends on model (see table above) |
| Input type | Toggle with `a→1A` key |
| Video help | [Watch step-by-step guide](https://youtu.be/h0ccMUCFSVw?si=-DDP8XXImM-cIbmi&t=30) |