---
title: "🎧 Call Monitoring (Listen-In Feature)"
description: "#   The **Call Monitoring** feature allows authorized supervisors or managers to silently monitor active calls in real-time for training or compliance purposes. > ✅ Feature must be enabled on your account > 🔒 Password protection may apply — contact…"
url: "https://www.dataphone.cloud/docs/listen-into-calls/"
updated: "2025-11-05"
category: Docs
---

# 🎧 Call Monitoring (Listen-In Feature)

#  

The **Call Monitoring** feature allows authorized supervisors or managers to silently monitor active calls in real-time for training or compliance purposes.

> ✅ Feature must be enabled on your account
> 🔒 Password protection may apply — contact Support if access is needed

---

##  

##  

## 🚀 How to Start Listening to a Call

Simply dial the **listen-in code** followed by the **extension number** you want to monitor:

        `*33 + Extension`

**Example:**
To listen to extension **104**
→ Dial: `*33 104`

Once connected, you will silently join the call.

---

##  

##  

## 🎤 In-Call Whisper / Barge Options

While listening, you may use the controls below:

| Key | Action | Description |
| --- | --- | --- |
| **0** | Resume Silent Monitor | Return to listen-only mode (default) |
| **2** | Whisper to Agent | Only the agent hears you (coach mode) |
| **1** | Whisper to Caller | Only the external caller hears you |
| **3** | Barge-In | Join as a full 3-way conversation |

---

##  

##  

## ✅ Permissions Required

Only authorized supervisors or admin-assigned monitors can use this feature. If you receive an error when dialing, please contact your system administrator.

---

##  

##  

## ⚠️ Compliance Notice

When using call monitoring:

- Follow local **recording and privacy** compliance rules
- Some jurisdictions require notifying all parties
- Keep this feature restricted to authorized personnel