---
title: Configuring Schedules for Follow Me
description: "This guide explains **how to create and apply schedules** used for **Follow Me** for extensions using the PBX system. It is written for **technical staff**, but simple enough for **any team member** to follow confidently. --- ## 🎯 Purpose of…"
url: "https://www.dataphone.cloud/docs/configuring-schedules-for-follow-me/"
updated: "2026-04-14"
category: Docs
---

# Configuring Schedules for Follow Me

This guide explains **how to create and apply schedules** used for **Follow Me** for extensions using the PBX system. It is written for **technical staff**, but simple enough for **any team member** to follow confidently.

---

## 🎯 Purpose of This Guide

- ✅ Explain how Follow Me scheduling works
- ✅ Show how to correctly create **time-based rules**
- ✅ Prevent common configuration mistakes
- ✅ Ensure calls route correctly during business / non-business hours

---

## 🧭 Navigation Path

### Step 1: Log in to the PBX Server

- Log in to the **Fusion PBX server** using your admin credentials.

### Step 2: Select the Correct Domain

- Ensure the **correct domain** is selected before making any changes.
- This is important because schedules are **domain-specific**.

### Step 3: Navigate to Schedules

Follow this path:

```
Applications → Schedules
```

![](https://www.dataphone.cloud/wp-content/uploads/2026/01/schdukes.png)

---

## ➕ Creating a New Schedule

### Step 1: Click **Add**

You will see the following fields:

| Field | Description |
| --- | --- |
| **Name** | Friendly name for the schedule (e.g., *After Hours Follow Me*) |
| **Enabled** | ✔️ Enable or ❌ disable the schedule |
| **Description** | Optional note explaining the schedule purpose |

![](https://www.dataphone.cloud/wp-content/uploads/2026/01/Screenshot_3-1024x203.png)

➡️ Once filled, continue to **Rules configuration**.

---

## 🧩 Configuring Rules (Core Logic)

### ➕ Add a Rule

1. Click **+ Add Rule**
2. Enter a **Rule Label** (example: *After Hours*)
3. Click **Add Condition**

---

## 🧠 Understanding Conditions (Very Important)

Conditions define **when the rule becomes active**.

Available condition types include:

- Year
- Month
- Day
- Date
- Time

![](https://www.dataphone.cloud/wp-content/uploads/2026/01/Screenshot_4-1024x522.png)

Each condition has:

- **Condition type** (dropdown)
- **Value field** (based on selected type)

---

## ⚠️ Important Rule Logic (Must Read)

> 🧠 **Conditions are evaluated in a linear order**

This means:

- Conditions are checked **top to bottom**
- Once a condition matches, the system moves forward
- Order matters ⚠️

### ✅ Best Practice

Always follow this order when adding conditions:

1️⃣ Year
2️⃣ Month
3️⃣ Day
4️⃣ Date
5️⃣ Time

❌ Do NOT start with Time if Year or Day is required

---

## 🧱 Adding Multiple Conditions

If your rule needs multiple conditions:

- Click **Add Condition** multiple times
- Configure each condition carefully
- Ensure correct logical order

### Example:

| Condition | Value |
| --- | --- |
| Year | 2025, 2026 |
| Month | Jan, Feb |
| Day of the Month | 15,16,17 |
| Day of the Week | Mon, Tue, Wed |
| Time of the Day | 17:00 – 22:00 |

---

## ⛔ Break Conditions (Exception Rules)

You can also add a **Break Condition**.

### 🔹 What is a Break Condition?

A break condition tells the system:

> “If this condition is met, ignore the above rules.”

### 🔹 Common Use Case

- Holidays
- Special working days
- Emergency overrides

This works similar to normal conditions but acts as an **exception rule**.

---

## 💾 Saving the Rule

After configuring conditions:

1. Click **Save Changes** (inside the rule)
2. Click **Save** (top-right corner of the page)

⚠️ Both steps are required for the schedule to apply.

---

## 🔀 Multiple Rules in One Schedule

You can:

- Create **multiple rules** inside one schedule
- **Reorder rules** using drag & drop

### 🧠 Important

Rules are processed **from top to bottom**.

✔️ Place the **most specific rule at the top**
✔️ General rules should go last

---

## 📘 Example: After-Hours Follow Me

### 🎯 Requirement

Forward calls to mobile **only after business hours**, Monday to Friday.

### ✅ Configuration

**Rule Conditions:**

| Condition | Value |
| --- | --- |
| Day of the Week | Monday – Friday |
| Time of Day | 17:00 – 22:00 |

➡️ Save the rule
➡️ Save the schedule
➡️ Apply this schedule to the user’s Follow Me settings

---

## 🔗 Applying the Schedule

Once created:

- Go to the **Extension Call Forward Option**
- Enable **Follow Me**
- Select the created **Schedule**
- Save changes

✅ Follow Me will now work only during the defined time window

---

## ⚠️ Common Mistakes to Avoid

- 🚫 Forgetting to click **Save** at the top
- 🚫 Wrong condition order
- 🚫 Overlapping rules
- 🚫 Forgetting to apply the schedule to Follow Me

---

## 🧠 Pro Tips for Techs

- Always test using **current time simulation**
- Label rules clearly (e.g., *After Hours*, *Weekend*)
- Document any custom logic

---

## 📌 Summary

✔ Schedules control **when Follow Me activates**
✔ Conditions must be added **in correct order**
✔ Rules are evaluated **top to bottom**
✔ Call Forward overrides Follow Me
✔ Always save rule AND schedule