---
title: 👤➡️📞Configuring Follow Me
description: "This guide explains **how to configure Follow Me for an extension** in the PBX system. It is designed for **technical teams**, but written clearly so anyone can follow it without confusion. --- ## 🎯 Purpose of This Guide - ✅…"
url: "https://www.dataphone.cloud/docs/configuring-follow-me/"
updated: "2026-04-14"
category: Docs
---

# 👤➡️📞Configuring Follow Me

This guide explains **how to configure Follow Me for an extension** in the PBX system. It is designed for **technical teams**, but written clearly so anyone can follow it without confusion.

---

## 🎯 Purpose of This Guide

- ✅ Explain how to enable Follow Me on an extension
- ✅ Describe each Follow Me field clearly
- ✅ Ensure correct configuration and avoid common mistakes
- ✅ Link to schedule configuration documentation

---

## 🧭 Navigation Path

### Step 1: Log in to the PBX Server

- Log in to the **Fusion PBX server** using admin credentials

### Step 2: Select the Correct Domain

- Ensure the **correct domain** is selected
- Follow Me settings are **domain-specific**

### Step 3: Navigate to Call Forward Settings

```
Applications → Call Forward
```

![](https://www.dataphone.cloud/wp-content/uploads/2026/01/Screenshot_7.png)

---

## 🔧 Configuring Follow Me for an Extension

### Step 4: Select the Extension

- Click on the **extension** for which Follow Me needs to be configured

---

### Step 5: Enable Follow Me

- Enable **Follow Me**
- Once enabled, additional configuration fields will appear

---

## 📋 Follow Me Configuration Fields Explained

| Field | Description |
| --- | --- |
| **Destination** | The number or extension where calls should be forwarded (e.g., mobile number, another extension) |
| **Delay** | Time (in seconds) to wait before forwarding the call to the destination |
| **Timeout** | Total ring time before the call stops attempting Follow Me |
| **Prompt** | If set to **Confirm**, the receiving party must press a key to accept the call. If left empty, the call connects automatically |
| **Schedule** | Defines *when* Follow Me should be active (business hours, after-hours, etc.) |

---

## 🕒 Schedule Configuration

Follow Me can be controlled using a **Schedule**, allowing calls to forward only during specific times or days.

📘 **Detailed Schedule Configuration Guide:**

👉 [https://www.dataphone.cloud/docs/configuring-schedules-for-follow-me/](https://www.dataphone.cloud/docs/configuring-schedules-for-follow-me/)

> ⚠️ A schedule must be created **before** it can be selected in Follow Me.

---

## 💾 Saving the Configuration

After completing all fields:

1. Click **Save**
2. Confirm the settings are applied

✅ Follow Me is now active for the selected extension

---

## ⚠️ Important Notes & Best Practices

### 📌 Critical Follow Me Behavior (Must Read)

> ⚠️ **If a user wants their own extension to ring along with other extensions or an external number, their own extension MUST be added as the first destination.**

- Follow Me works in a **top-to-bottom order**
- If the user’s own extension is **not listed**, the system may cause Follow Me to behave inconsistently.
- Follow Me will not work if **Call Forward** is enabled
- Always verify the correct **schedule** is selected
- Use **Prompt = Confirm** when forwarding to mobile numbers
- Test the setup after saving

---

## 🧠 Common Issues & Fixes

| Issue | Cause | Solution |
| --- | --- | --- |
| Follow Me not working | Call Forward enabled | Disable Call Forward |
| Calls go directly to voicemail | Timeout too short | Increase timeout |
| Mobile answers automatically | Prompt not enabled | Enable Confirm prompt |
| Schedule not applied | Schedule not saved | Save & reapply schedule |

---

## ✅ Summary

✔ Follow Me allows calls to reach users anywhere
✔ Must be enabled per extension
✔ Schedule controls *when* it activates
✔ Call Forward overrides Follow Me
✔ Always save and test after configuration